FAQs

How long does shipping take?

Orders are processed in 1-2 business days, then typically arrive within 7-15 business days depending on your location. See our Shipping Policy for full details.

Is shipping really free?

Yes — we offer free standard shipping worldwide on every order, no minimum required.

How do I track my order?

You'll get a tracking link by email once your order ships. You can also visit our Track Order page and enter your order number.

What's your return policy?

You have 30 days from delivery to return an unused item in its original packaging. Full details are on our Return Policy page.

What payment methods do you accept?

We accept all major credit and debit cards along with the other payment methods shown at checkout.

How do I contact you?

Email is the fastest way: spaceoficial17@gmail.com. See our Contact page for more ways to reach us. We aim to respond within 1-2 business days.

Do you have a physical store?

No, Fernpaw is an online-only pet store based in Barcelona, Spain. We ship to customers worldwide.