About Us

Fernpaw is an online pet store based in Castellbisbal, Barcelona, Spain. We curate a small, carefully chosen range of everyday essentials for cats and dogs — beds and blankets, collars and leashes, carriers and travel gear, water fountains, toys, and grooming basics.

We keep the catalog deliberately small. Rather than stocking thousands of items, we pick products that solve a real, everyday problem for pet owners: a bed that actually calms an anxious dog, a carrier that fits under an airline seat, a fountain that gets a fussy cat drinking again.

We're an online-only retailer: we don't operate a physical storefront, and our products ship directly from our fulfillment partners to your door, both within Spain and the EU and internationally. Delivery typically takes 7-15 business days — see our Shipping Policy for details.

We stand behind what we sell. If something isn't right for you or your pet, our Return Policy explains how to return or exchange an item within 30 days of delivery.

If you have a question before or after ordering, the fastest way to reach us is by email — details are on our Contact page. We aim to respond to every message within 1-2 business days.