Shipping Policy

Here's what to expect when you order from Fernpaw.

Processing time

Orders are processed within 1-2 business days of purchase. You'll receive a confirmation email as soon as your order is placed, and a separate email with tracking once it ships.

Shipping time

We offer free standard shipping worldwide. Because our products ship from our fulfillment partners' warehouses, delivery typically takes 7-15 business days depending on your location, with some destinations taking longer around holidays or customs processing.

Tracking

Every order ships with tracking. Use the link in your shipping confirmation email, or visit our Track Order page.

Customs and import duties

For international orders, your country may charge customs duties or import taxes on arrival. These are the responsibility of the customer and are not included in the order total.

Questions about your order

Email spaceoficial17@gmail.com with your order number and we'll help track it down.